Clinics At Home Privacy Policy

Last updated: 14 May 2026

Privacy Policy

1. Introduction

This Privacy Policy explains how Clinics At Home collects, uses, shares and protects your personal data when you use:

• the Clinics At Home website,
• the Clinics At Home mobile applications, and
• Clinics At Home AI Assistant App/Connectors, and
• related customer-support, messaging and communication services.

Clinics At Home AI Assistant App/Connectors are integrations that allow third-party AI assistants (such as OpenAI’s ChatGPT, Anthropic’s Claude, and other supported assistants) to interact with Clinics At Home services on your behalf using OAuth authentication and connector technologies such as the Model Context Protocol (MCP).

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. The personal data we collect

We collect different categories of personal data depending on how you interact with Clinics At Home.

Cookies, Tracking Technologies & Device Information:

We may collect information about how you access and use our website, mobile apps, AI Assistant App/Connectors and services, including:

• device identifiers,
• app version,
• browser type,
• operating system,
• IP address,
• approximate location derived from IP address or device settings,
• app interactions and navigation behaviour,
• search and booking activity,
• crash reports,
• diagnostics and performance data,
• cookie identifiers,
• push-notification tokens, and
• analytics or attribution data collected through third-party analytics and marketing tools.

We may collect this information through cookies, SDKs, APIs, log files and similar technologies used for authentication, analytics, fraud prevention, diagnostics, performance monitoring, service improvement and marketing measurement.

Third-party providers, including analytics, attribution, advertising, and payment partners, may also use cookies and similar technologies in connection with our services.

We use Google Analytics and similar analytics providers to understand how users interact with our website and apps, generate usage statistics, improve our services, and measure marketing effectiveness. Information generated through these technologies may be processed by the relevant provider in accordance with their own privacy policies, including Google's Privacy Policy available at: https://policies.google.com/privacy.

The Clinics At Home AI Assistant App/Connectors themselves do not set cookies and authenticate using OAuth 2.0.

3. How we use your personal data

We use your personal data to operate, improve and secure our services.

We may also use aggregated and anonymised information for analytics, operational insights and service improvement.

We do not use customer content submitted through AI Assistant App/Connectors to train public or generalised AI models unless explicitly disclosed otherwise.

4. How AI Assistant App/Connectors work

When you use a Clinics At Home AI Assistant App/Connector (for example through OpenAI ChatGPT, Anthropic Claude, or other supported AI assistants), limited request and response data passes through the AI Assistant Provider infrastructure in order to complete the requested action. 

Data sent to Clinics At Home

Data returned to the AI Assistant

Clinics At Home AI Assistant App/Connectors are designed using data-minimisation principles.

Unless required to complete a requested workflow, Clinics At Home AI Assistant App/Connectors do not transmit:

• payment-card information,
• government-issued identifiers,
• access codes,
• health information,
• exact unit or villa numbers, area 
• latitude/longitude coordinates, or
• other sensitive personal information.

Please do not include sensitive personal information, payment information, access credentials, health information or information relating to children in free-text instructions submitted through AI Assistant App/Connectors.

Authentication for AI Assistant App/Connectors uses OAuth 2.0 with scoped permissions and short-lived access tokens. Your password is never shared with the AI Assistant Provider.

AI Assistant Providers process connector traffic according to their own privacy policies and terms. Please review the applicable provider policies before using the connector.

5. Lawful basis for processing

We only process personal data where we have a lawful basis to do so.

6. Who we share personal data with

We share personal data only where necessary to operate our services.

When you use a Clinics At Home AI Assistant App/Connector, limited request and response data passes through the infrastructure of the relevant AI Assistant Provider in order to complete the requested action.

Clinics At Home does not sell, rent or lease personal information to third parties.

7. International data transfers

Personal data may be transferred to and processed in countries where Clinics At Home or its service providers operate, including the United Arab Emirates, Kingdom of Saudi Arabia, United States and European Union member states. At the moment we exclusively operate within the United Arab Emirates.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections with our service providers and processors.

By using our services, you acknowledge these international transfers.

 8. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss or disclosure.

These measures include:

• encryption,
• authentication controls,
• firewall and access protections,
• operational logging,
• restricted internal access, and
• OAuth-based authentication for AI Assistant App/Connectors.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and comply with legal obligations.

We may retain anonymised and aggregated information for analytics and research purposes.

10. Your rights and choices

Depending on your location and applicable law, you may have the right to:

• access your personal data,
• correct inaccurate data,
• request deletion of your data,
• object to certain processing activities,
• withdraw consent,
• request data portability, and
• file a complaint with a relevant data-protection authority.

Marketing controls

You can opt out of marketing communications by:

• using the unsubscribe link in marketing emails,
• replying STOP to marketing SMS messages,
• adjusting notification settings in the Clinics At Home app, or
• contacting ClinicsAtHome@gmail.com.

AI Assistant App/Connector controls

You can revoke an AI Assistant’s access to your Clinics At Home account at any time from the AI Assistant’s settings or integrations page.

Once disconnected, the AI Assistant can no longer access your Clinics At Home account or call Clinics At Home tools on your behalf.

Account deletion

To request account deletion, email ClinicsAtHome@Gmail.com with the subject line:
“Data deletion request”.

Verified requests will be actioned within 30 days, subject to legal-retention obligations.

11. Age-Limit

Our services are intended for adults over the age of 18.

We do not knowingly collect personal data directly from children under the age of 18 except where necessary to provide services requested by a parent or guardian.

If you believe we have unintentionally collected personal information from a child inappropriately, please contact us at ClinicsAtHome@Gmail.com.

12. Third-party services

Our services may contain links to third-party websites and services, including payment providers, mapping services, and AI Assistant App/Connector Providers.

We are not responsible for the privacy practices of those third parties. Please review their privacy policies before submitting personal information to them.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may notify users through email, in-product notices or connector notifications.

The “Last updated” date at the top of this policy reflects the latest revision date.

14. Contact us

If you have questions about this Privacy Policy or how your personal data is handled, please contact our Privacy and/or Customer Support Team: ClinicsAtHome@Gmail.com