Clinics At Home cancellation policy

        Last updated: 14 May 2026

        Cancellation Policy

         

        Managing your account online or via the app is now made easy. Just simply follow the steps below to cancel your appointment:

        1. Log in using your phone number.
        2. Once logged in:
        • Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu.
        • Website: On the upper right corner of the screen, please click your name to show the drop down menu

         

        Steps to cancel your appointment:

        1. Select Appointments
        2. Once under the Upcoming appointment page, click the desired appointment to be updated.
        3. Scroll down and click Cancel appointment.
        4. Please make sure to choose the correct cancellation reason.

         

        Note: Cancellation fee will be applied as our cleaners’ schedule is pre-arranged. Kindly, see find/view below table for your reference:

         

        Cancellation fee

        6+ hours before the appointment

        Free of charge

        2 to 6 hours before the appointment

        50% of the appointment value

        Less than 2 hours before the appointment

        100% of the appointment value

        On the spot cancellation

        100% of the appointment value